organisational Behavior Option A Cases: automation in the set aside Store and The Night car horn Answering Service Part 1) The field of Organizational Behavior is one that is genuinely(prenominal) alpha when it comes to managing people and to make them trim effectively. This begins with procreation. In order to understand these fonts it is important to smelling at both the expression and environment of the company. In the case of the Automation in the Book Store, the company is a medium coat harbour storage. Because this company is a bookstore with very few employees in that location is non a high train of formalization, less specialization and less authority. Therefore, it has an unconditional structure. Employees dont have a lot parts and rules that they moldiness abide by plot of land of music doing their jobs. In concomitant the initial company policy required employees to occlusive with the customer they were serving from the cartridge clip they walked into the store until the sale was made. Also, there was non a great deal of standardisation in that there was not a set procedure on how employees did their work, rather it was a freer presidency because there were very few employees and this resulted in greater flexibility. These facts completely changed erst the new computer brass was implemented.
This system presented employees with some degree of formalization and standardisation in their jobs because now there were precise rules and procedures on how to deal with customers. This includes entering an ID act every time a sale was made and settlement the store with the system. Also, because this bookstore was not use to high levels of formalization in the past, the implementation of the training program was affected. There were no instructions on how to obturate at the shutdown of the day in training. The four-in-hand had to come... If you hope to get a full essay, order it on our website:
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